Dear Valued Thorntree Customers:
We hope you and your loved ones are safe as we all navigate the ebbs and flows the coronavirus (COVID-19) is having on our country and our lives. The health and well-being of our employees, customers, partners and community is always our top priority. We are taking responsible and necessary precautions and moving with speed and fluidity in our measures to minimize the spread of the virus. Thorntree will continue to efficiently serve our customers while providing for your safety and well-being and those of our employees. We are closely monitoring and responding to all direction from the Center for Disease Control as well as our state and local governmental authorities.
We want you to experience Thorntree in a new and exciting way. We call it, Thorntree Concierge and know you are going to love it! It’s designed to maintain appropriate social distancing, sanitization and safety for all while providing you an effective, hassle-free trip to our Showroom and Warehouse.
Here is how it works:
We have established a Concierge Hot Line, 713-545-1080. Our Concierge, Linda Stewart, Director | Sales & Strategic Planning will inquire whether your call is Sales or Product Pick up related.
If your call is about Product Pickup, you will be advised of our new curbside service, and inquire when you will be coming to pick up your order(s) so it can be waiting on the dock at your arrival. Our efficient Will Call staff will greet you as you are parked in our designated Curbside Pick Up area, with gloves on they will finalize any necessary paperwork with a hands-free credit card transaction, and offer you a freshly made coffee or cold beverage while you wait to be loaded. You never have to leave your car or truck!
If your call is about our Products, Design & Sales, our Concierge will answer your questions and gather all necessary information in advance to ensure when you come to our showroom you will have adequate space to browse and look at products, some of which may be pre-pulled for you. You will be greeted at a safe distance by one of our professional designers and sales associates specifically tailored to you and your product and make sure we are meeting your every need. Need lunch? No worries. We will have it ready for you together with Thorntree hand sanitizer. Gourmet expresso, coffee and cold beverages are always available. The showroom will have been freshly sanitized before your arrival.
CONCIERGE SERVICE HOURS | 713-545-1080 Linda Stewart
Houston – 10105 W. Gulf Bank Rd.
Showroom, Corporate Headquarters & Warehouse
Monday – Friday: By appt with Thorntree Concierge
Please call – Linda Stewart at 713-545-1080
Warehouse & Will Call Hours | 713-690-8200
With Curbside Concierge Service
Monday – Friday: 8:00 am to 5:00 pm
Please call – 713-690-8200 upon Arrival
Our Houston Design Center Studio
7026 Old Katy Rd. #167
Mon – Fri 9:00am – 5:00 pm
Dallas Studio (Dallas Design District) | 214-927-9712
1407 N. Riverfront Dr., #210
Keegan – 214-927-9712
Hours of operation are subject to change without notice.